At CDM STORES, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy as outlined below.
🇺🇸 United States US
30-Day Money-Back Guarantee
Under US consumer protection laws (FTC Fair Trade practices and state-level consumer protection statutes), you have the right to return any unused, undamaged item within 30 days of delivery for a full refund of the purchase price. This matches or exceeds major US electronics retailers: Amazon (30 days), Walmart (30 days for electronics), and Best Buy (15 days standard / 30 days for members). CDM STORES proudly offers the most generous tier — 30 days for everyone, no membership required.
Return Window: 30 calendar days from the date your order is delivered.
Condition: Items must be unused, undamaged, and in original packaging with all accessories and manuals.
Return Shipping: We provide a prepaid return shipping label for defective, damaged, or incorrect items. For change-of-mind returns, the buyer is responsible for return shipping costs.
Refund Method: Refunds are issued to the original payment method (credit card, Stripe, etc.) within 5–10 business days after we receive and inspect the returned item.
Non-Returnable Items: Digital goods, gift cards, and intimate/sanitary items (opened) are non-returnable under FTC guidelines.
Chargeback Rights: Under the Fair Credit Billing Act (FCBA), you have the right to dispute charges for goods not received or not as described. Contact us first at [email protected] — we resolve issues promptly.
🇧🇷 Brasil BR
Direito de Arrependimento — 7 Dias (CDC Art. 49)
De acordo com o Código de Defesa do Consumidor (Lei nº 8.078/1990), você tem o direito de se arrepender da compra e devolver o produto em até 7 dias corridos a contar da data do recebimento, com reembolso integral incluindo frete.
Prazo de Arrependimento: 7 dias corridos após o recebimento do produto (CDC Art. 49).
Condição do Produto: O produto deve estar sem uso, na embalagem original, com todos os acessórios e manuais, conforme permite o CDC.
Frete de Devolução: Em caso de arrependimento, o frete de devolução é de responsabilidade do fornecedor (CDM STORES). Em caso de defeito, também reembolsamos 100% do frete.
Reembolso: O reembolso será feito em até 15 dias úteis após o recebimento e inspeção do produto devolvido, conforme CDC Art. 49, parágrafo único.
Produtos com Defeito (CDC Art. 18): Você tem até 90 dias (produtos duráveis) para reclamar de vícios aparentes ou de fácil constatação. Em caso de defeito de fabricação, oferecemos troca imediata ou devolução integral.
Garantia Legal: 90 dias para produtos duráveis e 30 dias para produtos não duráveis, conforme CDC Art. 26.
Atendimento no Brasil:[email protected] | WhatsApp: +1 (848) 404-6248
🌍 International INTL
Consumer Protection + Merchant Safeguards
CDM STORES operates globally and complies with applicable consumer protection laws in each jurisdiction while maintaining fair protections for our business against fraud and abuse.
Return Window: 30 calendar days from delivery for all international orders, unless your local jurisdiction provides a longer statutory period.
EU/EEA Customers: Under EU Directive 2011/83/EU, you have a 14-day withdrawal period for distance contracts. CDM STORES extends this to 30 days.
UK Customers: Under the Consumer Contracts Regulations 2013, you have a 14-day cancellation period. CDM STORES extends this to 30 days.
Canada/Australia: Subject to local consumer protection acts. We honor a minimum 30-day return policy.
Customs & Duties: Returned items crossing international borders may be subject to customs duties. CDM STORES is not responsible for customs fees on returned merchandise unless the return is due to our error.
⚠️ Fraud Prevention & Business Protection
CDM STORES reserves the right to deny returns in cases of suspected fraud, abuse of return privileges, or patterns of excessive returns. We use automated fraud detection (Stripe Radar) and manual review. Customers with a return rate exceeding 40% of total orders may be subject to return restrictions. This policy protects both our business and honest customers from price increases caused by return fraud.
📝 Terms of Use
By accessing and using the CDM STORES website (cdmstores.com), you agree to be bound by these Terms of Use. Please read them carefully before making a purchase.
🇺🇸 United States US
Governing Law: These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Eligibility: You must be at least 18 years of age to make a purchase. By placing an order, you represent that you are of legal age and have the capacity to enter into a binding contract.
Product Descriptions: We strive to accurately describe all products. However, we do not warrant that product descriptions, images, or other content are 100% accurate, complete, or current. In case of errors, we reserve the right to correct them and cancel affected orders.
Pricing: All prices are in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without prior notice.
Limitation of Liability: To the fullest extent permitted by applicable law, CDM STORES shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or products purchased.
Dispute Resolution: Any dispute arising from these Terms shall be resolved through binding arbitration in the State of Delaware, in accordance with the rules of the American Arbitration Association (AAA).
Intellectual Property: All content on this site — logos, trademarks, images, text, designs — is the exclusive property of CDM STORES and is protected by US and international copyright laws.
🇧🇷 Brasil BR
Legislação Aplicável: Estes Termos são regidos pelas leis da República Federativa do Brasil, em especial o Código de Defesa do Consumidor (Lei nº 8.078/1990) e o Marco Civil da Internet (Lei nº 12.965/2014).
Foro de Eleição: Fica eleito o foro da Comarca da Capital do Estado de São Paulo para dirimir quaisquer dúvidas ou litígios decorrentes destes Termos, sem prejuízo da aplicação do CDC Art. 101, I (foro do domicílio do consumidor).
Idade Mínima: É necessário ter pelo menos 18 anos para realizar compras. Menores de idade devem ser representados ou assistidos por seus responsáveis legais (Código Civil, Art. 3º e 4º).
Direito de Arrependimento: Garantido pelo CDC Art. 49 — 7 dias corridos para devolução com reembolso integral, incluindo frete, conforme detalhado em nossa Política de Devolução.
Ofertas e Publicidade: Todas as ofertas vinculam o fornecedor nos termos do CDC Art. 30 e 35. Em caso de erro manifesto no preço (preço vil), reservamo-nos o direito de cancelar o pedido, conforme entendimento jurisprudencial consolidado.
Propriedade Intelectual: Todo o conteúdo do site é propriedade exclusiva da CDM STORES, protegido pela Lei de Direitos Autorais (Lei nº 9.610/1998) e Lei de Propriedade Industrial (Lei nº 9.279/1996).
Proteção de Dados: Nos comprometemos com a Lei Geral de Proteção de Dados — LGPD (Lei nº 13.709/2018). Consulte nossa Política de Privacidade.
🌍 International INTL
Governing Law: For international customers, these Terms are governed by the laws of Delaware, USA, except where mandatory local consumer protection laws prevail in your jurisdiction.
Customs & Import Duties: International orders may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the buyer. CDM STORES is not responsible for delays caused by customs processing.
Export Restrictions: Some products may be subject to export control regulations. By purchasing, you agree to comply with all applicable export laws of the United States and your country.
Language: In case of discrepancy between language versions of these Terms, the English version shall prevail for international customers.
🚫 Prohibited Conduct
You agree NOT to: (a) use the site for any unlawful purpose; (b) attempt to gain unauthorized access to our systems; (c) use bots, scrapers, or automated tools to extract data; (d) engage in fraudulent transactions or payment fraud; (e) resell products without explicit written authorization; (f) impersonate CDM STORES or its representatives. Violations may result in account termination, order cancellation, and legal action to the fullest extent permitted by law.
🔒 Privacy Policy
Your privacy is critically important to us. This Privacy Policy explains how CDM STORES collects, uses, discloses, and safeguards your personal information.
🇺🇸 United States US
CCPA & State Privacy Laws Compliance
We comply with the California Consumer Privacy Act (CCPA/CPRA) and applicable US state privacy laws, providing transparency about data collection, use, and sharing.
Information We Collect: Name, email address, shipping address, phone number, payment information (processed securely via Stripe — we never store full credit card numbers), IP address, browser type, device information, and order history.
How We Use It: To process orders, provide customer support, send order confirmations and shipping updates, detect and prevent fraud, comply with legal obligations, and improve our services.
CCPA Rights (California Residents): You have the right to (a) know what personal data we collect; (b) request deletion of your personal data; (c) opt out of the sale of personal data (we do NOT sell personal data); (d) not be discriminated against for exercising your privacy rights.
Data Sharing: We share data only with essential service providers: Stripe (payment processing), Cloudflare (hosting & security), shipping carriers (delivery), and Google (analytics & authentication). All partners are contractually bound to protect your data.
Cookies: We use essential cookies for site functionality (cart, authentication) and analytics cookies (Google Analytics). You can manage cookie preferences in your browser settings.
Children's Privacy: We do not knowingly collect data from children under 13. In compliance with COPPA (Children's Online Privacy Protection Act), we promptly delete any such data upon discovery.
Data Retention: We retain personal data as long as necessary to fulfill the purposes described, or as required by law (typically 7 years for transaction records).
🇧🇷 Brasil BR
LGPD — Lei Geral de Proteção de Dados (Lei nº 13.709/2018)
A CDM STORES está comprometida com a proteção dos seus dados pessoais em conformidade com a LGPD. Seus dados são tratados com base nos princípios da finalidade, adequação, necessidade, transparência, segurança e prevenção.
Dados Coletados: Nome completo, e-mail, endereço de entrega, telefone, CPF (quando aplicável para desembaraço aduaneiro), dados de pagamento (processados via Stripe — não armazenamos dados completos de cartão), endereço IP, tipo de navegador e histórico de pedidos.
Finalidade do Tratamento (Art. 7º): Execução de contrato de compra e venda (Art. 7º, V), obrigação legal (Art. 7º, II), prevenção à fraude e legítimo interesse do controlador (Art. 7º, IX).
Seus Direitos LGPD (Art. 18): Você pode: confirmar a existência de tratamento; acessar seus dados; corrigir dados incompletos; anonimizar, bloquear ou eliminar dados desnecessários; portabilidade; eliminação de dados tratados com consentimento; informação sobre compartilhamento; revogar consentimento.
Encarregado/DPO: Para exercer seus direitos LGPD, entre em contato: [email protected]
Compartilhamento: Compartilhamos dados apenas com operadores essenciais: Stripe (pagamentos), Cloudflare (hospedagem), transportadoras (entrega) e Google (analytics). Todos possuem contrato de tratamento de dados conforme LGPD.
Transferência Internacional (Art. 33): Seus dados podem ser transferidos para servidores nos EUA. Garantimos que tais transferências seguem as cláusulas-padrão contratuais ou certificações reconhecidas pela ANPD (Autoridade Nacional de Proteção de Dados).
Cookies: Utilizamos cookies essenciais (carrinho, autenticação) e de analytics. Você pode gerenciar preferências nas configurações do navegador.
Retenção de Dados: Mantemos dados pessoais pelo período necessário para cumprir as finalidades descritas, respeitando prazos legais (ex.: 5 anos para registros fiscais conforme Código Tributário Nacional).
Segurança: Implementamos medidas técnicas e administrativas (SSL 256-bit, criptografia, acesso restrito, monitoramento 24/7) para proteger seus dados contra acessos não autorizados e situações de incidentes de segurança.
🌍 International INTL
Global Privacy Standards
We adhere to internationally recognized privacy principles, including GDPR (EU/EEA), UK GDPR, PIPEDA (Canada), and APPs (Australia), in addition to US and Brazilian laws.
GDPR (EU/EEA & UK): Lawful bases for processing include: contract performance (orders), legal obligation (tax/accounting), legitimate interest (fraud prevention, service improvement), and consent (marketing communications). You have the right to access, rectify, erase, restrict processing, data portability, and object to processing. Contact our DPO at [email protected].
PIPEDA (Canada): We obtain meaningful consent for data collection, limit collection to what is necessary, and provide access to personal information upon request.
Australia (APPs): We comply with the Australian Privacy Principles, including transparency about data handling and cross-border disclosure protections.
Data Transfers: All personal data is stored on secure servers in the United States (Cloudflare) with encryption at rest and in transit. International transfers are safeguarded by Standard Contractual Clauses (SCCs) where required by applicable law.
Data Breach Notification: In the event of a data breach, we will notify affected users and relevant authorities within 72 hours (GDPR) or as required by applicable law.
⚠️ Important: Fraud Prevention & Business Safeguards
To protect our customers and our business, we employ automated fraud detection systems (Stripe Radar, Cloudflare Bot Management) that analyze transaction patterns and device fingerprints. We reserve the right to:
Decline transactions flagged as high-risk by our fraud detection systems
Request additional identity verification for large or unusual orders
Cancel orders that cannot be verified or that present a chargeback risk
Retain fraud-related data indefinitely for security purposes (legitimate interest under GDPR/LGPD)
These measures are essential to maintain the integrity of our marketplace and protect all honest customers from the costs associated with payment fraud.
Last updated: May 11, 2026 · CDM STORES · All rights reserved.